Mar 16, 2010
Awesome service. I will come back for future services
Mar 15, 2010
Thank you for being friendly - it makes all the difference.
Mar 15, 2010
I would recommend this dealership to anyone.
Mar 14, 2010
By far the best and most professional service I have ever received anywhere. I will be continuing to recommend this dealership to friends and family.
Mar 12, 2010
My co-worker and I both have VW wagons that we love and we really appreciate the service department being open Saturdays. While our jobs are in Goleta we appreciate the chance to get service Sat and spend sometime exploring the downtown area while the car is serviced.
Mar 11, 2001
I had a great experience.
Mar 11, 2010
They make it so easy to bring my car in and got it done very fast.
Mar 11, 2010
I love the guys at Santa Barbara VW!!!
Mar 10, 2010
I have always found Jaime & Coby very professional and friendly when I come to the dealership to conduct business. They are very valuable employees.
Mar 9, 2010
When things arenʼt perfect - we still do our best to make it right...hereʼs an example: Even though i just bought the car and there are a couple of things wrong with it and i need to take it back once again to get it fixed Jaime was nice and explanined everything and even put himself in my shoes and fully understood my frusturation about this andexplained that everything was going to be taken care of and took the time to explain to me what was wrong and what was going to be done to take care of this. I really appreciate it when the service consultant is nice and fully explains everything.
Mar 6, 2010
Love my car and the service department in s.b.
Feb 26, 2010
Coby gave me the best service I have ever had in my life!!! I highly recommend this service department to anyone with a VW. I'll buy another VW just because of the awesome service I got from Santa Barbara Volkswagen!!!Hi... I just dropped in yesterday to have my VW key coordinated with my other key..... it took two minutes and Jaime, Kobe and Jesus were right ON AS USUAL... TERRIFIC SERVICE FROM THOSE 3. Our sales representative was very courteous and efficient in dealing with the purchase of our car. Ernesto Ramirez was my sales consultant and he was fantastic. Ernesto was very knowledgeable about the product, and very comfortable with demonstrating it. He was very personable. Friendly, but not too familiar, the perfect blend of professionalism. Everything went very well... No complaints. Reported an issue I had with my key ignition and I was help with no hassle and was told that the part need were going to be order from Germany at no extra charge since it was cover under the car warranty which made me very happy. Looking forward to my next visit...Good job everyone...been pleased since I took my new car into the dealer for service... Service Manager was fantastic! Ive been a customer for 20 years, and will continue to support SB VW
Feb 12, 2010
Washing my car after repairing it was a nice, surprising touch
Feb 11, 2010
YOU GUYS ARE THE BEST ;-)
Feb 10, 2010
Yet again great service from the dealership.
Feb 8, 2010
As usual, my vehicle was returned when promised, with the service completed properly, and with a complimentary wash. Your service department is great!
Jan 15, 2010
The employees of SB VW are outstanding! The other dealerhsips should come by and take notes on the service.
Jan 15, 2010
Very quick and easy. Very pleased
Jan 6, 2010
The employees are great! They are extremely courteous and very professional.
Jan 5, 2010
Gary Riter is the reason my entire family and I have recently purchased vehicles at Santa Barbara, CA Volkswagen. He came to vW from another local dealership we used for close to 20 years and because he left them we decided to try new Volkswagens and are extremely satisfied. He makes the lease/purchase easy and fast. He's very knowledgeable and will continue to receive our business for years to come.
Jan 4, 2010
I live in Simi valley, made the drive cause I heard such good things about service department; everything I hear was true! thanks so much for everything! have already recommended to 2 of my friends :)
Jan 3, 2010
My experience at Santa Barbara Volkswagen was by far the best experience I have had at the dealer in quite some time. They were able to squeeze me into their busy schedule and accommodate my needs. The store was very clean, and all of the staff really seemed to love the important role that they play at he dealership. The technician, Willy, made time to greet me and explain a few questions I had about my Jetta. In recent times, it is rare to see a business that still strives to please their customer. Good customer service seems to be a thing of the past, but the service team at Santa Barbara Volkswagen has not forgotten this lost art, for that, this wonderful experience will not be soon forgotten, thank you.
Jan 1, 2010
I just stopped by to have a headlight replaced and the guys were wonderful! Friendly, fast, efficient, and very polite -- as always. They replaced the bulb on the spot and I was in and out of the service area in 15 minutes! You are my FAVORITE VW dealership ever! :)
Dec 28, 2009
As I have encountered unexpected problems of a critical nature, you have been very accommodating to take my car in even without an advance appointment and address the problem professionally.
Dec 24,2009
The guys at Santa Barbara Volkswagen are great and always help me out whenever I've called or stopped in!
Dec 24, 2009
I can't say enough about Jaime he accommodated my Holiday travel schedule and went the extra mile to get the parts needed to repair my car so that I could head out of town for the holidays. The service department was excellent as always, and I will continue taking my car here for all of my service needs.
Dec 23, 2009
Excellent experience.
Dec 22, 2009
The survey was not attached to your communication once my husband forwarded it to me, so I am just letting you know that everything is WONDERFUL with your service department. They have been nothing but efficient, professional and kind to us when we have been in the shop. The only reasons that I put NO on the survey was to answer them honestly, but we are not upset about anything. There were 2 items that needed further work on the car but that is to be expected sometimes and was handled efficiently at no additional cost to us. No one is perfect. Thanks for caring enough to ask, your staff did call me and follow up, I reassured them we are VERY happy.
Dec 22, 2009
A plus all the way. Could not expect better great team and very well mannered.
Dec 16, 2009
The service I have received on my vehicle from SB Volkswagen has always been superior. The rate charged has been consistent with the quote, the vehicle has been returned on time, and it is always rinsed - fantastic! The service consultants are courteous and knowledgeable, a huge factor in my decision to bring my vehicle to SB VW instead of an independent service shop.
Dec 9, 2009
Jaime is always very nice and helpfull
Dec 8,2009
Thanks to all of you who go the extra mile with your smiles and professional demeanor my car can "smile" again!
Dec 7, 2009
Everyone was nice, considerate, and very helpful!
Dec 7, 2009
The service staff Steve, Jaime and Coby were top notch; they provide the best service I have ever had!!! I highly recommend Santa Barbara Volkswagen's service department!!!
Dec 6, 2009
I'm still loving the complimentary car washes with each service. That is such a plus for me! Thank you for all of your excellent customer service. You have all done a fine job making me feel like a valued customer at SB Volkswagen.
Dec 5, 2009
They checked out some transmission issues and did not charge me or perform work that was not needed. I trust this dealership!
Dec 3, 2009
Jaime is extremely helpful and genuine. I trust that he truly cares about the service delivered to his customers.
Dec 1, 2009
It is wonderful to have Koby back! He is a great asset to SBVW as is Jaime!! Please tell them I said so.
Nov 30, 2009
Jaime is a fantastic service department representative.
Nov 24, 2009
I feel grateful to have you as my service provider. I could go elsewhere but you make it easy and give terrific customer service. I feel like you see me as an individual and cater to my individual needs
Nov 12, 2009
“The purchase was easy and smooth. Thanks for all the guidance and demonstrations before hand it really helped guide me to select what I feel was the 'right' car for my daughter.”
Nov 12, 2009
“Everyone involved was professional and easy to work with. Fantastic!”
Oct 17, 2009
“The service department was nice enough to take in our vehicle on short notice and to fix the problem within very reasonable time.”
Oct 2, 2009
"Everything from A - Z went perfectly. Great customer service, car was finished ahead of time, and the finishing touch was a car wash. Thanks so much for this positive experience."
Sep 28, 2009
"Santa Barbara Volkswagen does a superb job...from the time a client arrives...timely up-dates...satisfactory completion of regular maintenance...any other concerns addressed. The car is always returned in tip-top condition. How fortunate you are to have a commendable "crew"...Each one of you deserve a BRAVO."
Sept 25, 2009
"I have always found your service department to be friendly, knowledgeable and helpful."
Sept 24, 2009
"Your service consultants are highly professional and very personable. And the vehicle always runs great, so that's a good reflection on your service technicians."
Sept 23, 2009
"You are a great team, thanks."
Sept 19, 2009
"Thanks for being there. Having a local VW dealership in Santa Barbara is the main reason that I purchased a VW."
Sep 18, 2009
"Just brought my new Jetta in for the 3 month check up! All is well... Thanks to the woman who called to remind me about it!!"
Sept 2, 2009
"Went above and beyond what I expected for the problem I brought in. They received the parts needed very fast and had my car back to much early than I anticipated. Great Job!"
Aug 22, 2009
"I appreciate the personal attention at VW Santa Barbara."
Aug 21, 2009
"Mark was very easy to work with and made the purchase process(including Clunker trade in)painless. We also appreciate his retrieval of something from the Clunker the next day after the purchase."
Aug 19, 2009
"expensive but worth it. why is the brake and tire data printed in such small font when it is relatively important to know?"
Oct 17, 2009
"The service department was nice enough to take in our vehicle on short notice and to fix the problem within very reasonable time."
"Some things didn't go so well!"
Oct 21st, 2009
"It would be nice to get a car wash when I spend $1200 for service."
So we contacted the customer:
I see that we overlooked washing your car on your most recent service visit. I apologize for this oversight. It is our policy to wash every vehicle we can following servicing at my store. I see you are from Lompoc. When your are in town next, please allow us to wash your vehicle and I will supply $25 in fuel for your inconvenience.
Thank You for using Santa Barbara Volkswagen for your service.
Best Regards,
Kevin Eckhart
Owner
Santa Barbara Volkswagen
"Kevin:
Thank you for the prompt reply and the offer. I'll take you up on it on my next visit to Santa Barbara. Now that's customer service!"
Feb 23, 2010
Feb 23, 2010
Feb 18, 2010
Feb 16, 2010
|
