What our customer have to say...
I have never had such a quick and easy experience when purchasing a car. It was very nice.
Excellent staff and approach to sales. Great experience. Dealership sets the highest standard. I never had such a great experience purchasing a vehicle.
We did our research ahead of time on the car so we didn't need much as far as the sale. Once we were in contact with Gary, he provided a price that fit our needs, we drove to SBVW to purchase the car, the car was ready for our arrival, we did the drive there for service, etc.
Santa Barbara Volkswagen's Sales and Service are The Best! Thank-you!
Gary Riter was an extremely honest and diligent sales person.
We really enjoyed working with Armando and the SB VW team. Although the did not have the exact car we wanted in stock, there were able to find it for us and get it on site within 24 hours. Armando was friendly and accommodating from my
Gary is the best
I had an extremely positive experience with my purchase and would like to say that Benni and especially my sales person Ernesto went above and beyond making themselves available and even kept the dealership open late for me in order to
A pleasure. I knew, more or less, what I wanted. After having that confirmed by my interaction with Gary, was in and out in a day, and that wait was only due to delivery of the precise vehicle I wanted. Couldn't have been easier . . .
Armando was extremely helpful and friendly! He made a very stressful experience into one that was actually enjoyable and fun :)
Very good service, especially at what must be the smallest VW dealership, in terms of acreage, in the USA!
Ernesto is very personable and did not make me feel forced to buy from them at any time. Compared to other dealerships (one of which was a VW dealership) it was a very pleasant experience. Never felt like the sharks were circling me.
I have purchased 4 cars from Armando and every time it has been a great experience. He truly does assist and goes the extra mile to make sure I am satisfied with my purchase.
We absolutely love this car and had a great buying experience with our salesperson, Gary Riter. In fact, we are already planning the purchase of another Passat TDI SEL Premium within the next two years and plan to go back to Gary to negotiate the deal.
My experience with SB VW is always one where Legendary Service is constantly provided, part of the reason I why we keep buying VW's!
They were really great. I do not normally take surveys, but I feel they deserve to know how pleased I was to be a customer there. Keep it up!
My Sales Associate, Armando Juarez, was Truly Exceptional. He made my purchase from Santa Barbara Volkswagen an easy and stress free experience.
I tell my friends , and like to show off my car . This is our 3rd purchase from SBVW, all of them great! It was great working with Armando again
Armando treats us feel like family. Always a wonderful experience- no wonder it is our 5th VW...
One of the best times ever buying a new car ! Simple ! Volkswagen of America needs to sell as many TDI's as possible before Honda and Toyota start selling them.
I was very impressed by my experience here. I was recommended here by a close friend, and after my first visit I will not take my car anywhere else. Not only did the employees provide me with excellent customer service (which is rare in Santa Barbara), but they went above and beyond to make sure I left satisfied. I truly appreciate their efforts to get my car fixed as soon as possible, and take the time to help me understand what was wrong/fixed, so I left feeling at ease.
Armando was a pleasure to deal with. He was professional, helpful and informative. I will recommend the dealership in general and Armando in particular to any one looking for a new car.
This is our second purchase from the dealership and again a perfect execution. The staff from the sales person to porter does an outstanding job. Love this place!!!!!!!
If your service department is as good as your sales department, I'll be in heaven.
We shopped all over Ventura County for a used VW Jetta because of their reputation for safety, durability and because they hold their value so well. We finally found the car our daughter dreamed of, a white 2010 Jetta with sunroof, alloys, and an amazing radio at your dealership. It was certified so we actually got a longer warranty than if we bought the car new!! And I shouldn't tell you this, but the price was about $1000 lower than similar cars at used car lots for cars without the certification. We were quite surprised and pleased that in an area not really known for low prices (Santa Barbara) we got the best price and were treated with respect and dignity throughout the buying process. Now I know to shop at your dealership first.
I love my car!
Great service, found my dream car, the manual 6pd TDI wagon and it was sold to me under msrp. What more can i ask for??
Thanks Gary - we love our new Jetta TDI Sportwagen!
The salesman Armando is a very helpful,considerate,and thorough salesman.He went above and beyond his duties while helping me lease the 2 cars .I leased one car for my elderly parents and he was so considerate and kind and helpful to my parents and to me.I truly appreciate his attentive and thorough help. He was a joy to work with.
Santa Barbara VW...exceptional as always.
If the service department has employees who listen, are non-judgmental, and who are as knowledgeable as the sales staff, then I am looking forward to working with SB VW for many years to come. I've bought and sold a number of vehicles over the years, and this was by far the most pleasant experience. Kudos!!
Armando is an exceptional,thorough,helpful salesman. It was a pleasure leasing the 2 VW's I leased with Armando at Santa Barbara VW. I plan on leasing or buying 2 more cars through Armando and VW SB for my children in the months ahead
LOVE the service department at SB VW, they rock my world!!!
Service dept. needed to order a new steering wheel and the turnaround time was very short. I am always notified by phone in a timely manner.
Guys in he service department are courteous and professional!
Once again I had an excellent time having my car serviced at the Dealership! Steven does a great job at helping me to understand what work will be done. He always makes me feel welcome and happy to be there! He is really a great guy.
When I brought my car in Jaime and Ed can right out to hear the noise I was complaining about. Ed knew just what it was and was able to quote me on the spot. He also was able to give me a time frame of how long the job would take. When it was a day longer then expected they gave me a rental car. When i picked up my car it felt like a new.It was clean and drove like a dream. Thanks Mimi
Extremely courteous, fast, knowledgeable and friendly service department. All dealerships should take a lesson from them.
These guys are the best and so friendly and fun and helpful!
I has just bought a used 2008 Jetta and the radio was wasn't going into "aux in" mode to utilize the jack. I spoke to Stephen Horn on the phone and he said to bring the car in to fix. Brought my car in the same day and he fixed the issue. Stephen was kind, professional and explained to me what the issue is. My whole experience at SB Volkswagen has been a great experience from sales to service. Even though I live in Ventura I would go the extra distance to work with Stephen because of his attention to detail and his professionalism. Stephen is a shining example of what great customer service is and should be when dealing with customers.
Stephen Horn is an excellent asset to your company
I love SB Volkswagen. Always a pleasure going in there.
Great job as always!! Thank you.
I trust the guys at SBVW to treat me fairly and honestly. My car is approaching 200K miles and every service has been done at SBVW since the car was new. I have faith they will keep it going strong.
Steve was awesome! Thank you SO much!
I have had perfect and amazing attention to my car and me as a customer for 5 .5 years. I plan on staying w/ v.w. because the service is so exceptional. The car is amazing as well. Customer service is top notch and a great team They go way out of their way regarding your/my satisfaction always. Make you feel like family and always professional. Many thanks.
The service was truly exceptional!! I always leave feeling confident in the repairs & service that I have received at SB VW.
First rate- best dealer i have ever encountered-
This dealership has serviced my previous 1986 GTI VW and for the past 11 years with my present 2001 Gulf VW. They have always provided the best of service for my vehicles and at times have been exceptionally gracious in taking care of my autos. Their service advisers are like family and the technicians have always been knowledgeable about explaining some of the code results that have come about in my service.
Always treated like their favorite customer - been buying from SB VW since first car in 1972- and will continue to do so. Love the service department-very personable!!!
Jaime is great. Very honest.